Shipping
In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please see tracking information for the most accurate delivery date.
If your package has not been delivered or your tracking information indicates that your package has been delivered but you have not received it, you must contact customer service and verify within 45 days of the order date. For other questions related to orders, products and logistics, you must contact customer service within 90 days of the order date.
* Click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will be grayed out and cannot be used to get extra points.
We are improving our delivery process to make your packages even more secure, so there may be a 2-4 day delay in processing your orders.